Accreditation and Professional Memberships

Regent Protection is one of a few security companies in Alberta possessing the ISO9001 Business model qualification.  Our approach to our quality management system is based on the Plan, Do, Check, Act cycle (PDCA).  The basis of our business beliefs is represented in three pillars:

Our customers are the reason we exist.  We aim to meet or exceed their needs and expectations to make them successful.  Our success depends upon our customers’ success.

Our business is a process that transforms several inputs (customer requirements, resources, skilled employees, etc.) into an output that meets our customers’ needs.  We are constantly challenging ourselves to refine and change how we do things to reduce the time it takes to get something done with the least number of errors.  When an error does occur, we use it as an opportunity to learn and improve.  We are never satisfied with how things are working now and strive to raise our game every day.

Looking ahead to anticipate what could happen is the reason we employ risk-based thinking throughout our organization.  At several points in our process, we purposely stop and ask two probing questions:

•     “What could go wrong?”

•      “Is there a way to improve?”

This perspective of constantly watching for risks and opportunities leads us to action which we carefully manage to ensure timely implementation and effective results.  This gives us an attitude of being proactive to take advantage of every opportunity to improve.